
frequently asked questions
We offer free shipping to all our customers in Singapore. Our products are couriered directly to your doorstep. For our International customers, we charge a subsidized shipping rate.
Our bird's nest products are shipped from our facilities in Singapore.
Domestic orders typically arrive within 3-5 business days. International shipping can take 7-14 business days, depending on the destination.
If no one is at home to take delivery, the courier will leave a notice with instructions on how to reschedule the delivery or pick up the package from a nearby location.
Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
You can contact The Purest Co by emailing our customer service team at support@thepurestco.com or by calling our hotline at +65 1234 5678.