shipping policy

frequently asked questions

Do I have to pay for shipping? +

We offer free shipping to all our customers in Singapore. Our products are couriered directly to your doorstep. For our International customers, we charge a subsidized shipping rate.

Where is the bird's nest shipped out from? +

Our bird's nest products are shipped from our facilities in Singapore.

How long will shipping take? +

Domestic orders typically arrive within 3-5 business days. International shipping can take 7-14 business days, depending on the destination.

What if no one is at home to take delivery? +

If no one is at home to take delivery, the courier will leave a notice with instructions on how to reschedule the delivery or pick up the package from a nearby location.

How do I track my shipment? +

Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

I have further questions, how can I contact The Purest Co? +

You can contact The Purest Co by emailing our customer service team at support@thepurestco.com or by calling our hotline at +65 1234 5678.